Changes and cancellation by you.
You can update or leave your iFood Thai Taste order at any time up until you press the “Pay” button to complete and pay for your order. However, you cannot change or cancel your order after this time except in the limited circumstances. This is because once you have submitted the order and we have accepted it, your iFood Thai Taste restaurant will start work on your order so that it is prepared for you.
If we cannot prepare your order.
In certain circumstances we may be unable to prepare your order. This may happen, for example, if we are unable to take full payment for your order or if restaurant responsible for your order is unable to fulfil your order for whatever reason, including where it may be out of stock of certain items that you have ordered. If we are unable to accept your order, we will notify you by email. If we have already taken payment for your order, we will refund you as soon as possible but in any case, we aim to provide a refund within seven 7 days.
Unavailability and substitution of menu items
We always do our best to ensure that restaurants are fully stocked and can fulfil all orders. However, this may not always be possible and occasionally you may find that certain menu items are not available for you. This may be the case if the restaurant is out of stock or if certain food preparation machinery is out of service. If we are aware of the issue at the time you place your order, we will notify you and you will not be able to order the relevant menu item. If a menu item becomes unavailable after you have placed your order, we may be unable to fulfil your order. In these circumstances, we reserve the right to cancel your order (either in full or just in respect of the unavailable menu item), in which case we will notify you and refund you accordingly.
We will investigate problems
When we investigate a problem with your order, we work closely with our staff to understand the problem and find a resolution. We may request more information or a photograph if appropriate. If we agree that your order does not comply with your legal rights, and this was not caused by you, you may be entitled to a partial or full refund or replacement. Any refund or replacement will be limited to the affected menu items forming part of your order.
This privacy notice for iFood Thai Taste Ltd ('we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services'), such as when you:
Visit our website at http://www.ifoodthaitaste.co.uk, or any website of ours that links to this privacy notice. Engage with us in other related ways, including any sales, marketing, or events. Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at contactus@ifoodthaitaste.co.uk.
What personal information do we process
When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information?
We do not process sensitive personal information.
Do we receive any information from third parties?
We do not receive any information from third parties.
How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
How do we keep your information safe?
We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
What are your rights?
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights?
The easiest way to exercise your rights is by contacting us at contactus@ifoodthaitaste.co.uk. We will consider and act upon any request in accordance with applicable data protection laws.
What information do we collect?
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following: names, phone numbers, email addresses, usernames, passwords.
How do we process your information?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
What Legal bases do we raly on to process your information.
We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.
What are your privacy rights?
You may review, change, or terminate your account at any time.
Do we make updates to this notice?
Yes, we will update this notice as necessary to stay compliant with relevant laws.
How can you contact us about this notice?
If you have questions or comments about this notice, you may email us at contactus@ifoodthaitaste.co.uk or contact us by post at: iFood Thai Taste Ltd, 116-117 Exeter, EX4 6RY, UK
How can you review, update or delete the data we collect from you?
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please contact us.
This Cookie Policy explains how iFood Thai Taste Ltd ("Company," "we," "us," and "our") uses cookies and similar technologies to recognize you when you visit our website at http://www.ifoodthaitaste.co.uk ("Website").
It explains what these technologies are and why we use them, as well as your rights to control our use of them. In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information. Cookies set by the website owner (in this case, iFood Thai Taste Ltd) are called "first-party cookies." Cookies set by parties other than the website owner are called "third-party cookies." Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.
Why do we use cookies?
We use first and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Website for advertising, analytics, and other purposes. This is described in more detail below.
How can I control cookies?
You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.
The Cookie Consent Manager can be found in the notification banner and on our website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies.